Refund policy

Effective Date: 13 July 2026

At Peak Picks, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we're committed to resolving the issue quickly and fairly. Please read this Refund Policy carefully before submitting a refund request.

1. Refund Eligibility

We offer refunds only under the following circumstances:

  • The product was delivered in a damaged condition.
  • The product is defective or does not function as intended.
  • You received an incorrect product.

We do not offer refunds for:

  • Change of mind.
  • Incorrect product ordered by the customer.
  • Products no longer required after delivery.
  • Minor variations in color, size, or appearance that do not affect the product's functionality.
  • Damage caused after delivery due to misuse, improper handling, negligence, or normal wear and tear.

2. Reporting a Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by emailing peakpicks.business@gmail.com.

Please include the following information:

  • Order Number
  • Full Name
  • Registered Email Address
  • 2–4 clear photographs of the product
  • A clear photograph of the outer packaging
  • A short video (15–30 seconds) if the issue relates to the product's functionality
  • A brief description of the issue

Failure to provide sufficient evidence may delay the review process or result in rejection of the refund request.

3. Verification Process

Once we receive your request:

  • Our support team will review the submitted information.
  • We may request additional photographs or videos if required.
  • Refund requests are typically reviewed within 2 business days.

Peak Picks reserves the right to reject any claim that cannot be reasonably verified or is found to be false or fraudulent.

4. Refund Approval

If your refund request is approved:

  • You will receive a confirmation email from our support team.
  • Your refund will be processed within 7 business days.

Refund Method

For prepaid orders:

Approved refunds will be credited to the original payment method used during checkout.

For Cash on Delivery (COD) orders:

Approved refunds will be processed via UPI or bank transfer. Customers may be required to provide:

  • UPI ID (preferred), or
  • Account Holder Name
  • Bank Name
  • Account Number
  • IFSC Code

Peak Picks is not responsible for delays caused by incorrect or incomplete payment details provided by the customer.

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

5. Return of Products

In most cases, customers will not be required to return damaged, defective, or incorrect products.

Peak Picks may request the return of a product only in exceptional circumstances where further inspection is necessary. If a return is requested by us, we will provide the necessary instructions and bear the applicable return shipping costs.

Please do not send any product back without prior approval from our support team.

6. Order Cancellation Policy

Before Shipment

Orders may be cancelled before they are dispatched. If payment has already been made, a full refund will be initiated.

After Shipment

Once an order has been shipped, it cannot be cancelled. However, if you receive a damaged, defective, or incorrect product, you may be eligible for a refund in accordance with this policy.

7. Refund Exceptions

Refund requests may not be approved if:

  • The issue is reported more than 48 hours after delivery.
  • Required photographs or videos are not provided.
  • The product has been damaged due to customer misuse, negligence, or improper handling.
  • The claim is found to be false, misleading, or fraudulent.
  • The issue relates to normal wear and tear or expected product characteristics.

8. Delayed or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received it:

  1. Check your bank account or UPI transaction history.
  2. Contact your card issuer or payment provider (for prepaid orders).
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at peakpicks.business@gmail.com.

9. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us:

Peak Picks

Email: peakpicks.business@gmail.com

Last Updated: 13 July 2026

Note: This Refund Policy is intended for a typical Indian Shopify dropshipping store. Peak Picks reserves the right to modify this policy at any time to reflect changes in business operations, legal requirements, or customer service practices. Any updates will be posted on this page with a revised effective date.